FREQUENTLY ASKED QUESTIONS

Orders are generally processed within 1–3 business days. Processing includes order verification, preparation, quality checks, packaging and handover to the shipping carrier.

During holidays, promotional periods or periods of unusually high demand, processing may take slightly longer.

Delivery times vary depending on destination, carrier, customs processing and local postal services.

Estimated delivery after dispatch is generally 3–8 business days within Australia, 5–10 business days to New Zealand, 7–15 business days to the United States, Canada, United Kingdom and Europe, and approximately 7–20 business days for other international destinations.

Yes. RYSVEL offers free standard shipping worldwide on all orders with no minimum purchase requirement.

International shipments may be subject to customs procedures, duties, taxes or other charges imposed by the destination country.

When tracking information becomes available, it will be sent to the email address used at checkout.

Please allow some time after dispatch for the carrier's tracking system to update.

Please contact us as soon as possible at admin@rysvel.com if you need to change or cancel an order.

We will do our best to assist, but changes or cancellations may no longer be possible once an order has entered processing or has been shipped.

Materials and finishes may vary between RYSVEL pieces. Detailed material information is provided on each individual product page so you can review the specifications before purchasing.

Water resistance depends on the material and finish of each piece.

Unless otherwise stated on the relevant product page, we recommend avoiding prolonged exposure to water, salt water, chlorine, perfumes, lotions and harsh chemicals.

The longevity of your jewelry depends on its material, finish, frequency of wear, skin chemistry and care.

Store jewelry in a clean, dry place and gently wipe each piece with a soft cloth after wearing to help maintain its finish.

Please review the sizing information provided on the relevant product page before ordering.

For chains and bracelets, measuring a similar piece you already own can help you select the most suitable size and fit.

Keep your jewelry clean and dry when stored. Avoid unnecessary contact with perfume, lotion, chlorine, salt water and harsh cleaning products.

After wear, gently wipe your jewelry with a clean, soft cloth and store individual pieces separately where possible to help prevent scratches.

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.

Returned products must satisfy the applicable return conditions. Please review our full policy before sending an item back to RYSVEL.

Contact our customer support team at admin@rysvel.com and include your order number, the item concerned and the reason for your request.

Our team will review your request and provide the appropriate next steps when the item is eligible.

Once an eligible returned item has been received and inspected, we will process the applicable refund as soon as reasonably possible.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Return eligibility depends on the product, its condition and the circumstances of the return.

Items that have been worn, altered, damaged or otherwise fail to satisfy our Return & Refund Policy may not be eligible for return.

Any warranty coverage applicable to a particular product will be stated on its product page or in the relevant RYSVEL policy.

Please do not assume warranty coverage unless it is specifically stated for the product purchased.

RYSVEL primarily serves customers through our online store.

Our listed physical contact address is 39C High Street, Kensington SA 5068, Australia. Please contact us before visiting regarding customer service or order-related matters.

Email: admin@rysvel.com

Phone: +61 435 661 010

Address: 39C High Street, Kensington SA 5068, Australia.

For order-related inquiries, please include your order number whenever possible.

RYSVEL currently focuses on four core men's jewelry collections: Chains, Bracelets, Pendants and Earrings.

Each collection reflects the RYSVEL dark street-luxury aesthetic and our belief that jewelry is a form of personal expression.