Shipping policy
At RYSVEL — Designed to Stand Apart, we want every order to arrive safely and with a clear, straightforward shipping experience. Please review the information below before placing your order.
FREE WORLDWIDE SHIPPING
We are pleased to offer:
FREE SHIPPING WORLDWIDE ON ALL ORDERS
There is no minimum purchase requirement to qualify for our standard free shipping service.
Where expedited or alternative shipping services are available, additional charges may apply and will be displayed at checkout.
ORDER PROCESSING
Orders generally require 1–3 business days to be processed before shipment.
Processing includes order verification, preparation, quality checks, packaging, and handover to the applicable shipping carrier.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional periods, product launches, or periods of unusually high order volume, processing may take slightly longer.
ESTIMATED DELIVERY TIMES
Once your order has been dispatched, estimated delivery times will vary depending on the destination, carrier, customs processing, and local postal service.
Typical estimates are:
Australia: 3–8 business days
New Zealand: 5–10 business days
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Other International Destinations: 7–20 business days
These delivery windows are estimates rather than guaranteed delivery dates.
Unexpected delays may occur due to customs inspections, carrier disruptions, severe weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.
ORDER TRACKING
When tracking is available for your shipment, tracking information will be sent to the email address provided during checkout after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City and postal code
- State or province
- Country
- Contact details
If you notice an error after placing your order, contact us at admin@rysvel.com as soon as possible.
We will make reasonable efforts to assist before dispatch; however, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
International shipments may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable import duties, taxes, customs charges, or similar fees are the responsibility of the recipient.
Customs requirements vary by country, and RYSVEL does not control customs processing times or charges imposed by local authorities.
We recommend checking your country's applicable import requirements before ordering if you are unsure.
DELAYED SHIPMENTS
Occasionally, a shipment may take longer than expected.
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact:
Include your order number and the email address used at checkout so our customer care team can investigate.
LOST OR MISSING PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us as soon as possible.
RYSVEL will review the available tracking information and, where appropriate, work with the applicable carrier to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With household members
- With neighbors or building management
- With the applicable local carrier
If the package still cannot be located, contact our customer support team for assistance.
DAMAGED PACKAGES
If your order arrives damaged, please contact admin@rysvel.com as soon as reasonably possible after delivery.
Please provide:
Your order number, a description of the issue, photographs of the packaging, and photographs of the affected item(s).
This information helps our team assess the issue and determine an appropriate resolution.
MULTIPLE SHIPMENTS
In some circumstances, items from the same order may be shipped separately.
If this occurs, you may receive more than one package and separate tracking information. You will not be charged additional standard shipping fees because of a split shipment.
RETURNS
Shipping and returns are handled under separate policies.
For information about returning an eligible item, please review our Return & Refund Policy available on the RYSVEL website.
CONTACT US
If you have any questions regarding shipping or an existing order, please contact us:
RYSVEL — DESIGNED TO STAND APART
Email: admin@rysvel.com
Phone: +61 435 661 010
Physical Address:
39C High Street
Kensington SA 5068
Australia
When contacting us regarding an order, please include your order number so we can assist you efficiently.
RYSVEL
DESIGNED TO STAND APART